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Service Delivery

AM-QRT

Navi Mumbai

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Job Requirement AM-QRT
Location Navi Mumbai
DEPARTMENT Service Delivery
NO OF POSITION 1 ( Navi Mumbai )
Education and Experience Requirements
  • Mandatory: A Bachelor's degree from an accredited college or university
  • Preferable: A secondary degree of MBA from reputed college or University
Experience Level: (Mandatory)
  • Mandatory: Four years of Experience in Service Delivery or Quick Response Team
  • Mandatory: Total of 4-6 years of experience
KEY REQUIREMENTS
  • Hands on experience in Field services such as : Quick Response Team, ATM premise management ( Cleanliness, Hygiene, Repair & Maintenance ) & Vendor Management
  • Must be strong in analytics
  • Need to have expertise in SLA management ( Both customer & vendor )
  • Proficiency in vendor payment ( Invoice, penalty & bill management )
  • Very good knowledge of PowerPoint presentation
  • Strong organizational skills and attention to detail
  • Should be capable of developing project specific collaterals
  • Independent worker and analytical thinker with ability to conduct research, data analysis and suggest resolution on complex problems
  • Should contribute in solution building
  • Excellent written and verbal communication skills.
  • Strong people, customer & vendor management skills

service
Sales

Manager - Retail Sales

Bengaluru, Ahmedabad, Kolkata,
Mumbai ,Delhi

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Job Requirement Manager Sales (Retail)
Location: Bangalore, Ahmedabad, Kolkata, Mumbai ,Delhi
Job Description This is an exciting opportunity for experienced sales professional to bring his/her unique set of skills and relationships to a dynamic and super fastest growing E-Surveillance company of India.

Reporting to AVP of Retail Sales, you will be mandated to develop and penetrate new small and medium retail segments to attain the company’s aggressive Targets.
Attributes Securens seeks confident, resourceful and self-initiating team players with the ability to thrive in a fast- paced, multi-pronged and young work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. He/she will be expected to manage clients independently, make important decisions about sales approach and network development while also leveraging the strengths of the Securens team to deliver the high-quality, high-impact work that makes up the core of Securens' formidable reputation.
Responsibilities You will be responsible for delivering the corporate strategy for revenue growth through your effective management of the sales planning process. Specific accountabilities will be as follows:
  • Delivering the company's MRR Targets.
  • Develop plans for penetration to Retail Segments
  • Develop plans to meet or exceed the company's revenue target
  • Prepare and deliver proposals, presentations and product demonstrations
  • Develop and maintain relationships with senior customers and identifying new opportunities
  • Effectively probing and collecting needs requirements from clients based on a full understanding of all client needs, and deliver accurate and timely customer requirements to solutions development team
Business Skills:
  • Exceptional relationship management skills and the ability to build and grow connections with people of all types, backgrounds and levels.
  • Demonstrated Exceptional Closing Skills
  • Excellent Presentation Skills - Looking for a master presenter
  • Exeptional verbal and written communication skills
  • Effective decision making ability and superior communication skills
  • Sound knowledge of problem solving techniques.
  • Excellent organization and time management skills meeting deadlines as required
  • Travel approximately 10 - 12 days travel a month across India.
Sales Revenue Experience:
  • Should have demonstrated selling products and services with an annual sale in excess of 10 Crores.
  • Selling of SaaS products and services with MRR will be a big plus.
Experience:
  • 3-4+ years of successful technology solution selling, Hardware or Software, to Small & Medium Retailers.
  • Knowledge of Retail Industry
  • Extensive knowledge of Purchase process
  • Experience selling technology products, SaaS, or outsourced services would be big asset
  • Experience in selling CCTV or other surveillance systems will be an asset.
Personal Attributes:
  • Outgoing extrovert personality.
  • Friendly & Easy to work with
  • Smart in appearance with excellent grooming & Dressing
  • Languages: English and Hindi
Educational Qualifications:
  • Bachelors degree with MBA preferred

Sr. Executive / Assistant Manager - Inside Sales - (10 Positions)

Navi Mumbai

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Job Requirement Sr. Executive / Assistant Manager - Inside Sales
NO OF POSITION: 10 Positions (Navi Mumbai)
REporting to Retail Sales Head
Education and Experience Requirements:
  • Mandatory: A Bachelor's degree from an accredited college or university.
  • Preferable: A secondary degree of MBA Sales/ Marketing from reputed college or University
Experience Level: (Mandatory)
  • Mandatory: Three years of Internal Sales Experience.
  • Mandatory: Total of 5 years of experience
MANDATORY Key Requirements:
  • Proven inside sales experience
  • Track record of over-achieving quota
  • Strong phone presence and experience in dialling dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Similar work Experience 
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritise, and manage time effective
  • Excellent written and Verbal communication skills in English.
  • Strong pitching skills
  • Excellent Grooming, positive attitude, outspoken and presentable personality
  • Very good knowledge of PowerPoint presentation
  • Should have a track record of Building Strong Relationships
JOB SUMMARY: The main purpose of this position is to play a fundamental role in achieving ambitious customer acquisition and revenue growth objectives, comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales
Job Description:
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Close sales and achieve quarterly quotas
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with channel partners to build pipeline and close deals

Manager/Sr. Manager - Banking Sales

Navi Mumbai

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Job Requirement Manager/Sr. Manager - Banking Sales
Location : Navi Mumbai
Education and Experience Requirements:
  • Possess a Bachelor's degree from an accredited college or university.
  • Secondary degree of MBA Sales / Marketing from reputed college or University
Experience Level: (Mandatory)
  • Have at least 8 year full-time experience in Sales Key Accounts.
MANDATORY Key Requirements:
  • Working knowledge in banking industry
  • Should have worked with reputed companies
  • Very good knowledge of PowerPoint presentation
  • Strong organizational skills and attention to detail
  • Understanding & analyzing client requirements
  • Excellent written and verbal communication skills.
  • Very strong team player
JOB SUMMARY: The main purpose of this position is to manage key accounts for Securens. A person with good product development manager experience is mandatory. Strong experience in Banking or Retail industry.
Job Description:
  • Managing key accounts & increasing business
  • Scheduling & meeting clients
  • Giving presentation about product & services
  • Identifying & understanding client needs
  • Strong pitching skills
  • Excellent product knowledge with customized services
  • Excellent reporting skills

service
Customer Success

Manager - Customer Success

Mumbai, Delhi

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JOB REQUIREMENT Manager - Customer Success
Location Mumbai, Delhi
Basic Qualifications
  • 1+ years of Customer Success, Account Management, Customer Service, Training and/or Sales Experience
Preferred Qualifications
  • MBA degree preferred
  • Strong verbal and written communication skills and technical aptitude
  • Excellent organizational, project management, and time management skills
  • Experience analysing data, trends and client information to identify product or service growth opportunities.
  • Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up
Job Description The Customer Success team retains SECURENS customers by making them incredibly successful with our products and data. As a Customer Success Manager, you will serve as the principal point of contact for multiple customer accounts. You will work with the sales team to make sure that new accounts are on-boarded effectively and that existing accounts have the resources, training/consulting and support to achieve a significant return on their Securens investment.

In this role, you will build strong relationships with the customer and also with teams across Securens, including the Sales, Support, Billing, Product, and Marketing teams. For the right candidate, this role is an opportunity to work as a trusted advisor to customers in a company that is changing the world by connecting talent with opportunity at massive scale.
Responsibilities
  • Serve as the primary post-sales point of contact. Assume overall customer adoption and escalation management.
  • Support our renewals team via pro-active customer outreach leading up to renewal to identify risk and opportunity,
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value.
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns and training to eliminate that risk, while simultaneously identifying upsell opportunities when applicable
  • Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features/functionality for their specific business needs
  • Serve as the voice of the customer and provide internal feedback on how Securens can better serve its client base
  • Work with customers to reduce and/or expedite technical, billing or purchase related escalations and help facilitate proper ownership and resolutions.
  • Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.

monitoring
Monitoring

Junior Central Monitoring Executive

Mumbai

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JOB REQUIREMENT Monitoring Team
DESIGNATION Junior Central Monitoring Executive
SALARY BAND Rs 9500K (in hand)
REPORTING TO Supervisor
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Mandatory: Higher Secondary Certificate (HSC)/Graduation/Secondary School Certificate + ITI/ Diploma
EXPERIENCE LEVEL: (MANDATORY)
  • Mandatory: 6 months – 1 year of experience OR Fresher
MANDATORY KEY REQUIREMENTS
  • Regional language (advantage) – apart from Hindi & Marathi
  • Willing to work in rotational shift
  • Willing to work 6 days a week, week offs would be any day of the week/weekend
JOB SUMMARY
  • The main purpose of this position is managing alert base monitoring, video monitoring and retail processes. Maintaining 100% adherence to the process, achieving individual & process related performance
JOB DESCRIPTION
  • Visually monitoring 24/7 video monitoring & retail related processes
  • Making sure there is no miss-outs with upmost determination & focus
  • To detect and deter every attempted crime in the ATM’s, branches & retail 100% schedule adherence in rotational shift, week offs
 
 

service
FIELD OPERATIONS

Area Manager - Field Operations

Guwahati

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JOB REQUIREMENT Area Manager - Field Operations
LOCATION Guwahati
Department Field Operations
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Mandatory: ITI / Diploma in electronics or any filed of engineering
  • Preferable: Well experienced in electronic security systems and intrusion alarm system.
EXPERIENCE LEVEL:
  • Mandatory: 5 year and above.
  • Mandatory: Minimum 2-3 years in same field.
  • MandatoryStability in last two Jobs: 2 years
JOB DESCRIPTION:
  • The main purpose of the job is preparation, Maintains customer/client satisfaction by providing problem-solving resources; managing staff.
  • Responsible for meeting the Installation targets set by head office Projects Team / head office Project Manager for the assigned Area
  • Ensure highly effective support is available 24x7 to Customers across the product portfolio, with KPIs and SLAs met or exceeded.
  • Ensuring an environment of continual improvement by producing and delivering service improvement plans via the tracking of root cause analysis.
  • Should be able to liaison with and have an effective and active pool of Installation partners / vendors Is required to facilitate efficient communication across all levels of a project to ensure consistency in reaching the project's goal, and to help in the recognition of any potential opportunities, risks or complications
  • Determines customer/Client service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analysing information and applications
  • Ensure that all subordinates are working effectively and following all technical and business processes.
  • Ensuring that proper notification /escalation of service events are followed as related by event management policies.
  • Ensuring that ticket management and customer/internal notification is performed on time and to standard.
  • Identify areas of improvement within teams by monitoring SLAs and feedback and then implement the changes
  • Adhere to financial budget requirements for operational teams  Perform vendor reviews with network and equipment providers ensuring SLA compliance. Creating SIPs for failing suppliers and ensuring compliance.
  • Engage in ongoing cost analyses in all areas of the company
  • Review the performance of competitors and report on key issues to management
  • Engage in benchmarking studies to establish areas of potential operational improvement
  • Ensuring high level client satisfaction
CANDIDATE PROFILE
  • Must possess strong knowledge in Field Service industry
  • Technically Sound
  • Customer management/product & spares Management
  • Must have extremely strong MS Excel skills
  • Very good knowledge of PowerPoint presentation
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills 
  • Very strong people management

Technical Trainer

Bangalore

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JOB REQUIREMENT Technical Trainer
DESIGNATION Technical Trainer
LOCATION Bangalore
REPALCEMENT POSITION / NEW POSITION NEW
DEAPARTMENT Support & Service
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Mandatory: B-Tech/ B.E Electrical.
  • Advantage: Knowledge of Networking ( TCP/IP knowledge, router and switch basic configuration or on Security Systems).
  • Preferable: Well experienced in electronic security systems and intrusion alarm system.
EXPERIENCE LEVEL:
  • Mandatory:3+ experience
  • Mandatory:Minimum 1-2 years of experience in Product training or Technical Training.
JOB REQUIREMENTS
  • Proven experience as technical trainer
  • Experience in designing technical course content
  • Ability to address training needs with complete courses
  • Working knowledge in MS Office (especially Powerpoint)
  • Outstanding communication skills and comfortable speaking to crowds
JOB RESPONSIBILTIES
  • Conduct technical training programs according to organizational requirements.
  • Training New recruits on Product and analyzing their skills.
  • Responsible for recommending research and developing training courses.
  • Responsible for preparing of customized training materials including videos and training delivery on need basis.
  • Conducting on-site Training program as per the site requirement.
  • Testing and certification of new products from R&D team
  • Vendor management and Product documentation of new product.
  • Efficiency analysis of engineers and other departments
  • Handling high End escalations from customers.
  • Accountable for maintenance of training records.
  • Interacting with customer/clients on their visit to understand their requirement, & take suggestions for improvement in product & training.

Engineer - Field Operations

PAN India

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JOB REQUIREMENT Engineer - Field Operations
DESIGNATION Sr. Engineer / Engineer / Jr. Engineer
SALARY BAND : 0.6 to 1 Yrs Exp (12000 Gross) & More than 2+ yrs exp - (14000 Gross)
REPORTING TO : Area Manager - Field Operations
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Mandatory:: ITI/IIT, Diploma In Hardware/Networking, Electronic, BA, B.COm, BSC, Clear Concept of Network, CCTV, Sensors, Routers & DVRs
  • Preferable:B.Tech, BE
EXPERIENCE LEVEL:
  • Mandatory:Minimum 2 - 5 Years' experience in Retails / Banking Electronic Security system Industry/Service Field Only.
  • Mandatory:2-3 years in electronic Security Systems Industry
  • MandatoryStability in last two Jobs: Minimum of 2 years each in the last two Jobs
MANDATORY KEY REQUIREMENTS
  • Verbal/Written Communication in English must Be Prominent.
PREFERED KEY REQUIREMENTS
  • Willing to work in 24X7 days Environment.
JOB SUMMARY
  • Attend Calls Like, A/V, Sensors, DN calls etc., Make Report
  • AMC of electronic security systems.
  • To be technically strong in handling service calls.
  • To be a Problem salver at field level.
  • Update on daily calls and problem found in field.
  • Managing Jr. Engineers and mapping the calls.
JOB DESCRIPTION
  • Attend daily calls basis on call allocation, Closure of calls on time. Collect Spares from Office & return faulty one. Make daily report for record purpose.
  • Installation and configuration of CCTV system & electronic security systems and intrusion alarm system
  • Basic technical support at the network level: WAN and LAN connectivity, routers and security
  • Maintain his site carefully assign to him, Complete Knowledge & details over site. Good Coordination with Customer.
  • Coordinating with support team and other filed engineers to resolve the problem at site level.
  • Sharing his best practice to other engineers as a solution providers.
we are hiring

Apply to careers@securens.in,
Call at 022-61799414 or Walk in & take a Site tour at our office in Mahape, Navi Mumbai.