One Incident where you don’t get footage, you are blamed!

Most of the CSOs I met ask “How can I come to know that my CCTV is not working?!” Wherever I go and whomever I meet regarding security, one of the very first questions I get is “How can I come to know that my CCTV is not working?!”Just one incident and everything is questioned. Frustration is evident when an incident happens and there is no camera footage! Murphy’s law raises its ugly head one time too many.

Being in the field of Security, I emphasize with Security officers. I have seen them working in close quarters and their job is incredibly difficult. Requires a tough disciplined life with being alert and on call 24/7. Not easy at all.

Depending on a guard to report a camera not working has failed. It just does not happen.

Now, there is technology that has come to the rescue of CSOs. Most OEMs or 3rd party surveillance vendors can give you technology or service that will alert you when a camera goes down or a DVR/NVR stops recording. This is generically called as ‘Health Check-Up’. This is critical and every CSO must ensure that their organizations have it.

Most OEMs have email alert from DVR/NVR that I did not find to be user friendly. Email alerts get lost in the many emails you get.

With some OEM there is software that connects to all cameras and DVRs to regularly check the health of the equipment. I know that #hikvision has a lovely software that does that and we use that with our own software that is enabled with a Mobile APP. Mobile APP enabled detailed alerts are the best.

Talk to your vendors, there are more than one solution out there with probably every OEM. If not, time to change OEMs ?

I am providing you with a start. Many different solutions are available.

Use the comment line below to ask me a question and I’ll try to find an answer for you.

CSOs, Security Vendors, CCTV providers, Service providers, surveillance experts, experts from security industry, please feel free to add your comments, your experiences, and your ideas to help the community.

Watch this space for the next in the series of common questions on frustrating problem.

JOB REQUIREMENT	Manager Sales (Retail)
LOCATION:	Bangalore, Ahmedabad, Kolkata, Mumbai ,Delhi
JOB DESCRIPTION	This is an exciting opportunity for experienced sales professional to bring his/her unique set of skills and relationships to a dynamic and super fastest growing E-Surveillance company of India. Reporting to AVP of Retail Sales, you will be mandated to develop and penetrate new small and medium retail segments to attain the companyâ€™s aggressive Targets.
ATTRIBUTES	Securens seeks confident, resourceful and self-initiating team players with the ability to thrive in a fast- paced, multi-pronged and young work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. He/she will be expected to manage clients independently, make important decisions about sales approach and network development while also leveraging the strengths of the Securens team to deliver the high-quality, high-impact work that makes up the core of Securens’ formidable reputation.
RESPONSIBILITIES	You will be responsible for delivering the corporate strategy for revenue growth through your effective management of the sales planning process. Specific accountabilities will be as follows: Delivering the company’s MRR Targets. Develop plans for penetration to Retail Segments Develop plans to meet or exceed the company’s revenue target Prepare and deliver proposals, presentations and product demonstrations Develop and maintain relationships with senior customers and identifying new opportunities Effectively probing and collecting needs requirements from clients based on a full understanding of all client needs, and deliver accurate and timely customer requirements to solutions development team
BUSINESS SKILLS:	Exceptional relationship management skills and the ability to build and grow connections with people of all types, backgrounds and levels. Demonstrated Exceptional Closing Skills Excellent Presentation Skills – Looking for a master presenter Exeptional verbal and written communication skills Effective decision making ability and superior communication skills Sound knowledge of problem solving techniques. Excellent organization and time management skills meeting deadlines as required Travel approximately 10 – 12 days travel a month across India.
SALES REVENUE EXPERIENCE:	Should have demonstrated selling products and services with an annual sale in excess of 10 Crores. *Selling of SaaS products and services with MRR will be a big plus.*
EXPERIENCE:	3-4+ years of successful technology solution selling, Hardware or Software, to Small & Medium Retailers. Knowledge of Retail Industry Extensive knowledge of Purchase process Experience selling technology products, SaaS, or outsourced services would be big asset Experience in selling CCTV or other surveillance systems will be an asset.
PERSONAL ATTRIBUTES:	Outgoing extrovert personality. Friendly & Easy to work with Smart in appearance with excellent grooming & Dressing Languages: English and Hindi
EDUCATIONAL QUALIFICATIONS:	Bachelors degree with MBA preferred

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Manager – Retail Sales