The Need<\/strong><\/p>\nThe customer is extremely quality conscious and are fanatic about the Brand Experience in each and every outlet \u2013 a key requirement for us. We wanted a system where we can be assured of delivering the stated Brand Experience at every outlet.<\/p>\n
With 35+ outlets, The Beer Caf\u00e9 has become a hot favourite with the city\u2019s youth who are seeking to have a gala time!<\/p>\n
Approach<\/strong><\/p>\nSecurens visited The Beer Caf\u00e9 to understand the experience they wanted to ensure at their outlets. Discussions were conducted with them on the various key checkpoints. Armed with this information, Securens Team visited its various outlets to design a surveillance system that would capture all the areas of the outlets that are required for checking the SOPs.<\/p>\n
![\"2_improve_customer_experience\"](\"https:\/\/www.securens.in\/wp-content\/uploads\/2020\/02\/2_Improve_Customer_Experience-626x500-1.jpg\")
<\/em><\/p>\nA standard surveillance design was formulated for the outlets along with brand-check parameters. \u00a0On each site going LIVE, the Securens Brand Monitoring Executives checked each outlet against the list of Brand SOPs twice a day, every day.<\/p>\n
Impact and Advantage<\/strong><\/p>\nWithin a month\u2019s time, the management saw significant value addition in delivering the brand experience that was further delivered consistently across all outlets with immense success.<\/p>\n
The value provided by Securens\u2019 ACTIHYGIENE<\/strong>\u00a0was acknowledged to be critical in ensuring the delivery of brand experience and now it has become a part of each and every Beer Caf\u00e9 outlet from its commencement.<\/p>\n![\"rahul_singh\"](\"https:\/\/www.securens.in\/wp-content\/uploads\/2020\/02\/Rahul_singh-1.jpg\")
<\/p>\n
Rahul Singh<\/strong>
\nFounder & CEO, The Beer Caf\u00e9.<\/em><\/p>\n\u201cThe concept was to introduce a friendly neighbourhood place that allows young adult consumers to meet over a pint and enjoy some cheer!<\/em><\/p>\n\u00a0<\/em>In F & B industry, service and cleanliness are the most important factors that can make or break the brand. We were keen to find a system that could help us check these parameters on a daily basis. The ACTI<\/em>HYGIENE\u00a0<\/em><\/strong>solution from Securens made it possible. We could test these attributes every day, even twice a day, ensuring consistent quality in all our outlets.<\/em><\/p>\nWe are appeased with the services of Securens and would recommend it to fellow restaurateurs.\u201d<\/em><\/p>\n<\/figcaption><\/figure>\n<\/div>\n<\/article>\n<\/div>\n<\/article>\n<\/div>\n<\/article>\n<\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"At vero eos et accusamus et iustoodio digni goikussimos ducimus qui blanp ditiis praesum voluum. <\/p>\n","protected":false},"author":1,"featured_media":4956,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"\n
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