Service Area Manager

  • Total work experience of 5 years in servicing field
  • Previous working experience of at least 3 years managing a team of at least 10 Intrusion Alarm Service Engineers.
  • Good conversational skills in Local Language, Hindi and English a must.
  • Good knowledge of Configuring and troubleshooting Alarm panels.
  • Good knowledge of Configuring and troubleshooting Cameras, DVRs, and NVRs.
  • Good knowledge of Configuring and troubleshooting SIM based Router.
  • Basic Education in IT, Electrical or Electronics field.
  • Working Knowledge of Securico and RASS (Vighnarata) Intrusion Panel is preferred.
  • Hands-on experience of Servicing of Intrusion Alarm panel at ATM sites is preferred.
  • Filling up of Service reports, taking approval etc.
  • Maintain Good Customer relationship.
  • Ensuring to Maintain sufficient spares as per Company policy both at Local Logistics HUB and with engineers.
  • Keeping good records of Spares used and ensuring prompt return.
  • Ensuring no repeat calls.
  • Coordination with other agencies and internal teams as required.
  • Willingness to travel for long periods outside your city of residence.
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